Support

How can we help?

Guides for schools, teachers and parents β€” plus a real team in Lagos when you'd rather just talk to someone.

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Browse by topic

Everything, explained simply.

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Getting started

Set up your school, import your roster and invite staff and parents.

12 articles

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Check-in & attendance

Gate check-in, guardian verification, absences and daily registers.

9 articles

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Wallet, fees & receipts

Invoices, Naira payments, reminders, refunds and automatic receipts.

15 articles

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Bus tracking

Routes, stops, drivers, ETAs and what parents see on the map.

7 articles

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Learning & reports

Assignments, quizzes, progress feeds and end-of-term report cards.

11 articles

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Parent app

Logging in, notifications, gallery, RSVPs and switching between children.

14 articles

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Staff & payroll

Staff attendance, reviews, leave, payroll runs and class inventory.

10 articles

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Billing & your plan

Changing plan, adding modules, invoices and cancellation.

8 articles

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Privacy & safety

Who can see what, guardian permissions and data requests.

6 articles

Most read

Popular answers this week.

  • How do I import my student roster?
  • How do parents pay fees in the app?
  • How do I send a fee reminder to every unpaid parent?
  • How do I add a new bus route and assign a driver?
  • How do I invite a teacher to Pinktower?
  • How do I publish an end-of-term report card?
  • A parent didn't get their invite β€” what do I do?
  • How do I add an optional module to my plan?
Talk to a human

Still stuck? We're right here.

Monday to Friday, 8am – 6pm WAT. Schools on Canopy get a dedicated success lead.

Email us

hello@pinktowerafrica.com

We reply within one working day.

WhatsApp

Message the support line

Fastest for quick, in-the-moment questions.

Book a call

30 minutes with your success lead

Onboarding, training or a walkthrough.